Morrisville, NC (Raleigh)
Please submit all resumes here.
|
Job Title: Solutions Engineer - Support |
Estimated start date: Open |
| Department: Professional Services Group | Location: Raleigh |
| Travel Requirements: 10-15% per month in-state |
Position Overview
NWN Corporation is seeking a Solutions Engineer to join a well established company in the IT industry. Due to their growing business, they require an IT professional to provide escalation support for their managed service customer base. The ideal candidate will have 5-7 years experience with 2nd line support to IT staff for Windows 2000/03, Windows XP, Active Directory, Microsoft Exchange 5.5 – 2003, MS SQL Server 2000 and above, Backup Exec and Symantec. Candidates will ideally be MCSE accredited with a knowledge of the above as well as having experience with Routers, Switches & VOIP phone systems whilst being CCNA accredited with a knowledge of routers is hugely desirable
Essential Job Requirements
· MCSE 2003 with Active Directory and Exchange· Strong Exchange and Exchange Technologies such as Archive, Mobile Devices and Clustering
· Good knowledge of workstation SOE’s and distribution
· WAN knowledge desirable
· Citrix desirable
· Excellent presentation and communication skills
· Excellent documentation skills
Metrics of Success
· Consistently meet expected performance targets
· Consistently meet technical and timeline needs for managed service activity
· Maintain high customer satisfaction scores through vendor and internal surveys
· Successfully communicate and collaborate with other internal teams (sales, marketing, and management) to maximize value of operations team.
Other Skills/Abilities
· Must demonstrate strong customer-service skills with clients and co-workers to help position the client as a valued partner and trusted advisor.
· Must have core values: Respect for others, Timely, Pro-active, Responsive and Follow-thru on deliverables.
Must have strong abilities to assist sales representative in solution development, ability to demonstrate and communicate the solution, and proof of concept to customers. Candidates must be flexible and able to work in pre-sales design, project implementation, and post-sales support.
· Holds self and others accountable for results· Demonstrates logic, rationality, and objectivity in decision making
Job Title: VOIP Systems Engineer
NWN, a Cisco Gold Level Systems Integrator, is looking for an experienced Cisco Voice Over IP candidate (Systems Engineer II) for our Research Triangle Park/Raleigh area office to for maintenance of VOIP solutions.
The systems engineer is responsible for the maintenance and upgrades of network applications - primarily voice and video services – including IP telephony, voice mail, contact center applications, voice conferencing, video conferencing, web/on line conferencing, and application management tools. In addition to these technical responsibilities, the systems engineer is charged with communicating the status regarding network application initiatives to ITS staff and management, vendors, and internal customers. The primary focus of this position is maintaining and upgrading a Cisco IP Telephony product suite. The telephony environment includes Call Manager, Unity voice mail, IPCC, and Meeting Place. The video environment includes Polycom (endpoints) and Cisco (MCUs) video conferencing, plus Crestron control systems and peripheral components from EIKI and Smart Technologies. Management tools/services include Cisco Works and Cisco ROS (previously NetSolve).
Skills/Knowledge
2-4 years minimum hands on experience supporting Cisco IP Telephony Solutions including Call Manager, Unity, IP Phones, IPCC, Voice Gateways, and QOS for the LAN/WAN. Excellent oral and written communications skills, and interaction with end users, vendors, and technical staff is required. Knowledge of or skills in performance tuning and testing is required. Knowledge of project management methodologies and change management processes is required. Knowledge in planning, design, and implementation of video conferencing systems is a plus.
Minimum Requirements
>2-4 years of experience. CCNP, CCVP, MCSE: Messaging on Windows 2000/2003 and/or equivalents. Thorough understanding of OSI model and various protocols including TCP/IP.
Job Title: VOIP Systems Engineer
NWN, a Cisco Gold Level Systems Integrator, is looking for a senior level (Systems Engineer III) Cisco Voice Over IP candidate for our Research Triangle Park/Raleigh area office to plan, design, and implement VOIP solutions.
The systems engineer is responsible for the planning, design, and implementation of network applications - primarily voice and video services – including IP telephony, voice mail, contact center applications, voice conferencing, video conferencing, web/on line conferencing, and application management tools. In addition to these technical responsibilities, the systems engineer is charged with communicating the status regarding network application initiatives to ITS staff and management, vendors, and internal customers.
The primary focus of this position is deploying and maintaining a Cisco IP Telephony product suite. The telephony environment includes Call Manager, Unity voice mail, IPCC, and Meeting Place. The video environment includes Polycom (endpoints) and Cisco (MCUs) video conferencing, plus Crestron control systems and peripheral components from EIKI and Smart Technologies. Management tools/services include Cisco Works and Cisco ROS (previously NetSolve).
Skills/Knowledge
Four plus years minimum hands on experience supporting Cisco IP telephony solutions to include Call Manager, Unity, IP Phones, IPCC, Voice Gateways, QOS for the LAN/WAN. Excellent oral and written communications skills, and interaction with end users, vendors, and technical staff is required. Knowledge of or skills in performance tuning and testing is required. Knowledge of project management methodologies and change management processes is required. Knowledge in planning, design, and implementation of video conferencing systems is a plus.
Minimum Requirements
Seven to 9 years IT work experience along with a Bachelors degree is required. CCIE Voice, IP Telephony Operations Specialist, CCNP, IP Telephony Support Specialist, MCP 70-290, Unity Support Specialist, CCVP certifications - completed or in progress - required. CCDA, IP Telephony Design Specialist, MCP 70-284, MCP 70-285, and Unity Design Specialist certifications are preferred.
Job Title: Senior Sales Representative - Eastern NC
Department: Sales
Location: Raleigh
Opening / Hire Date: Immediate Opening and hire.
Position Summary
The primary responsibility of this position is to sell advanced technologies products (primarily systems-Netapp, EMC, HP, IBM, MS, Citrix) and services of the company through a solution oriented project methodology. The territory of this position will be the Eastern NC market.
Essential Duties and Responsibilities
• Cold calling into the assigned market to find new customers and projects.
• Account planning, strategic and tactical through independent research.
• Regular meetings with assigned customers to promote the solutions and services of the company.
• Work with internal and external resources to develop and sell new projects.
• Quoting of new projects.
• Accurate forecasting of the business through the tools of the company.
Secondary Responsibilities
• Attend and facilitate marketing events that are presented in the market by the company.
• Maintain customer and prospecting database in company tools.
• Attend company facilitated meetings.
• Assist in the upkeep of a professional facility in the market.
• Industry association(s) representation and participation.
Qualifications
Education and/or Experience
• Proven success of selling technology projects in the Raleigh market.
• Understanding of key technologies: LAN/WAN/Wireless, IPT, Security, Storage and Systems.
Certificates, Licenses, Registrations
Manufacturer certifications – Example Cisco, Microsoft
Computer Skills
Need to have expertise in all Microsoft Office products – Word, Excel, PowerPoint, Outlook and Internet Explorer. Have worked in remote desktop environment - Citrix environment.
Communication Skills, Reasoning Ability and/or Mathematical Skills
Ability to solve practical problems, excellent oral and written communications skills, ability to conduct group presentations. Ability to calculate complex pricing in an Excel spreadsheet. Possess a fundamental understanding of financial statements and market economics.
This job description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.
Job Title: Inside Sales Administration
Department: Sales
Location: Raleigh
Opening / Hire Date:Immediate opening and hire
Position Summary
The primary responsibility of this position is to assist the Outside Sales team in the Eastern NC market in facilitating the selling of new business to clients. This includes all aspects of customer service; including, quoting, order entry and order tracking.
Essential Duties And Responsibilities
· Preparing quotes for clients
· Running internal systems for order entry, tracking, receiving and delivery
· Daily communications with office in Raleigh to facilitate order processing
· Opening / Closing of office daily
Secondary Responsibilities
· Help with Marketing events that are presented in Raleigh by the company.
· Maintain customer and prospecting database in company tools.
· Attend company facilitated meetings.
· Assist in the upkeep of a professional facility in the market.
Qualifications:
Education and/or Experience
· Experience at another Systems Integrator
· Good Administrative skills and detailed oriented
· Understanding of key technologies sold by company, including LAN/WAN/Wireless, IPT, Security, Storage and Systems.
· College Education
Certificates, Licenses, Registrations
Manufacturer certifications – Example Cisco, Microsoft
Computer Skills
Need to have expertise in all Microsoft Office products – Word, Excel, PowerPoint, Outlook and Internet Explorer.
Communication Skills, Reasoning Ability and/or Mathematical Skills
Ability to solve practical problems, excellent oral and written communications skills, ability to conduct group presentations. Ability to calculate complex pricing in an Excel spreadsheet.
This job description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that maybe assigned.
Please submit all resumes here.
